FAQ

Why should I choose A&A Cleaning Services of Brevard?

You should choose A&A Cleaning Services of Brevard for many reasons. One of which is that we are a locally owned and operated cleaning business, which means we will always be willing to meet with you face to face and give you the best experience possible. We pride our self on being reliable and trustworthy and make sure we exceed your expectations with our cleaning service.

Can I get an over the phone estimate or do you have to come to my home?

We offer in home, over the phone, and written estimates. All estimates are free and hold no obligation. To get a written estimate please fill out the form in the Contact Us section. In order to give a accurate house cleaning estimate we will need to know what type of services and how many square feet we will be cleaning.

Do I have to be home when you are cleaning?

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable we welcome you to stay and watch what we do. All of our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough room to get their work done.

How do I cancel or reschedule a clean if something comes up?

We require 48 hours notice for reschedule or cancellations with a 35$ fee. There will be a $45.00 charge for no notice cancellations and lockouts. If you are sick and it’s your cleaning day, please call us by 9:00 am. We will do our best to reschedule your cleaning that same week. Please do not have us clean if your family is home with the flu. Remember you are home because you are contagious! Thank you.

Here you will find the answers to your frequently asked questions. Remember if you can't find an answer your looking for you can always fill out a contact form or send us an email!

Do I have to do anything to prepare for my cleaning services?

Yes! Here are some simple steps to follow prior to us arriving.

Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home.
Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
Have your home picked up and ready to be cleaned to avoid additional charges.
Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
Customer has 30 days to request or report damaged or broken items for replacement or repair. After 30 days customer assumes liability.

Do you offer a satisfaction guarantee?

Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please write a review of us on an online site so others can see what our service has to offer. We love to read customer reviews!

How do I pay for my cleaning service?

You can either pay with a check, Mastercard/Visa, or online. A check is used by leaving it with us on your kitchen table for our cleaning crew to pick up. We also take Master card and Visa, we will take your card number and then charge the amount after the service is finished.

What time does your team arrive?

While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience.